Delivery
Which country do you deliver to?
We deliver internationally: with Chronopost in France and through our partners DHL Express or Fedex for all shipments within Europe and outside Europe.
What are the shipping times?
Delivery times vary depending on the delivery method chosen.
Monday to Friday: Orders must be placed the day before or the same day before 9 a.m. for dispatch within 48 hours.
Fridays after 10am, weekends and public holidays: orders are shipped on Mondays and Tuesdays.
Custom Order Cases : please add 1 to 4 working days to complete the embroidery(s) on your shirt(s).
From the time the order is shipped , the average delivery times are as follows:
- 1 working day by Chronopost for France;
- 2 to 6 working days by Mondial Relay for France;
- 1 to 5 working days by Chronopost for Europe;
- 2 to 4 working days by DHL Express or Fedex internationally;
Esmé makes every effort to ship all orders placed within 24 to 48 hours. However, shipments only take place on working days, which means that an order placed on Thursday or Friday could validly be shipped on Monday or Tuesday.
Furthermore, during busy periods, Esmé reserves the right to extend the shipping time to 72 hours.
As Esmé and the carriers are separate and independent entities, Esmé cannot be held responsible for any delay in delivery attributable to Chronopost, Mondial Relay, DHL or Fedex.
The Customer will receive an email confirming their order and will be informed of the status of their delivery. They will be able to make all arrangements to receive or arrange for the receipt of the goods on the days and times indicated. They will be responsible for providing the desired delivery instructions and instructions if they are not present at the address indicated on the day of delivery.
In the unlikely event that the delivery time exceeds 30 days, you would then be entitled to cancel your order.
Case of an undelivered/unfound package:
If it turns out that the carrier indicates delivery when the package has not actually been received, the Customer will immediately report this to Esmé, who will send them proof of deposit. It will then be up to the Customer to contact the carrier directly to make a claim. Only if the claim duly made by the Customer fails will Esmé be able to intervene to help the Customer in their process, without any guarantee of success and without compensation for the Customer in the event of the claim ultimately failing.
What are the delivery methods?
|
Country |
Carrier |
Rates |
Indicative delivery times (from dispatch) |
|
France |
Chronopost with signature |
10 € |
24 hours working hours |
|
France |
Mondial Relay relay point |
€4.50 |
3 to 6 working days |
|
Zones 1 |
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|
Austria, Belgium, Denmark, Finland, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Monaco |
Chronopost with signature |
10 € |
1 to 5 working days |
|
Zones 2 |
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|
Bulgaria, Croatia, Cyprus, Vatican City, Malta, Slovakia |
At home delivery with DHL Express |
20 € |
2 to 4 working days |
|
Zones 3 |
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|
Bangladesh, Albania, Bosnia & Herzegovina, Guernsey, Israel, Jersey, Kosovo, Mexico, Montenegro, North Macedonia, Serbia, Turkey |
At home delivery with DHL Express |
25 € |
2 to 4 working days |
|
Zone 4 |
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|
Andorra, Gibraltar, Norway, San Marino, Switzerland, Czechia, Estonia, Latvia, Lithuania, Poland, Romania, Slovenia, United Kingdom |
At home delivery with FedEx Express |
15 € |
2 to 4 working days |
|
Zones 5 |
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|
United States (57 of 62 states), Liechtenstein, Canada |
At home delivery with FedEx Express |
20 € |
2 to 4 working days |
|
Zone 6 |
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|
Cambodia, China, Guadeloupe, Hong Kong SAR, South Africa, South Korea, United Arab Emirates, India, Indonesia, Japan, Martinique, Mayotte, Morocco, Singapore, Taiwan, Thailand, Vietnam, Malaysia, Philippines, Sri Lanka, Timor-Leste |
At home delivery with DHL Express |
30 € |
2 to 4 working days |
|
Zone 7 |
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|
Argentina, Australia, Bahamas, Bahrain, Aruba, Barbados, Belarus, Bolivia, Brunei, Myanmar (Burma), Belize, Bermuda, Brazil, Chile, Cape Verde, Cayman Islands, Cook Islands, Faroe Islands, Greenland, Gabon, Curaçao, Dominican Republic, Grenada, Ecuador, Falkland Islands, Fiji, United States (5 of 62 states), Georgia, Guyana, Iceland, Kuwait, Moldova, Lebanon, Maldives, Mongolia, Mauritania, Mauritius, Guatemala, Jamaica, Montserrat, French Polynesia, New Caledonia, New Zealand, Nepal, Oman, Nicaragua, Panama, Paraguay, St. Barthélemy, St. Martin, Qatar, Seychelles, St. Helena, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Turks & Caicos Islands, Peru, Uruguay, Samoa, Solomon Islands, British Virgin Islands, Venezuela, Equatorial Guinea, French Guiana, Saudi Arabia |
At home delivery with DHL Express |
40 € |
2 to 4 working days |
What happens if I am not home when my package is delivered?
If the recipient is absent and is unable to countersign for the package, it will be delivered to the post office indicated on the written notice that you will find in your mailbox.
Your package will be held at the post office from the day after the written notice is in the mailbox or at the collection point until the following 8 days. After this period, the package will be returned to us. If you are responsible for the delivery problems (the address where the package is supposed to be delivered is incorrect or you have not collected the package within 8 days), you will have to pay the return shipping costs.
Can I change the delivery address or order?
Unfortunately, once you place your order, you can no longer change it. We prepare your package and send it to you within a few hours of your bag leaving the store to ensure your package is delivered as quickly as possible. However, you can change your delivery address for future orders on the "Addresses" page.
Duties & Taxes
In the EU : No customs fees
Non-EU : All purchases outside the EU may be subject to customs duties. Please refer to your local customs authorities to find out about duties and taxes payable by the recipient.
Case of the United States : Orders over 750 euros will be subject to customs charges upon arrival in the United States which
Case of England : since Brexit, duties and taxes may be requested upon import and are the responsibility of the recipient.
- for orders below 135 GBP / 150€, no duties and taxes.
- For any order over 135 GBP / 150€, you will have to pay customs fees.
Orders to England are firm and final. They cannot be returned or exchanged. Similarly, if the recipient refuses their package due to refusal to pay customs fees, their package cannot be returned to us and will be destroyed by English customs.
Please do not hesitate to contact our customer service by email at bonjour@shopsessei.com or by phone/WhatsApp at +33 (0)7 69 89 63 45 from 9 a.m. to 5 p.m. (GMT+2), Monday to Friday for any further information.